Terms & Condition

Company: NV International
Brand: Kruncho
Website: www.kruncho.com
Effective Date: 01/01/2025
Last Updated: 26/08/2025

1. Introduction and Acceptance

1.1 Agreement Overview

These Terms and Conditions ("Agreement") govern your relationship with NV International ("Company," "we," "us") operating under the brand name Kruncho. By accessing our website, purchasing our products, or using our services, you agree to be legally bound by all terms contained herein.

1.2 Scope of Agreement

  • This Agreement encompasses:
  • Website usage and access rights
  • Product purchases and transactions
  • Service delivery and support
  • Legal rights and obligations of all parties
  • Dispute resolution procedures

2. Definitions

"Company" refers to NV International operating the Kruncho brand
"Customer" or "You" refers to any individual or entity using our website or purchasing our products
"Products" refers to all dry fruits, nuts, seeds, and related items sold by Kruncho
"Services" refers to all services provided including customer support, delivery, and returns
"Website" refers to www.kruncho.com and all associated pages and functionality

3. Business Information

Legal Entity: NV International Brand Name: Kruncho Website: www.kruncho.com Business Type: Premium dry fruits, nuts, seeds, and healthy snack retailer and distributor Customer Service: +91 78757 55755 | support@kruncho.com

4. Website Usage Rights and Restrictions

4.1 Permitted Usage

  • Personal browsing and shopping for legitimate purposes
  • Creating user accounts for order management
  • Submitting product reviews and feedback
  • Accessing customer support services

4.2 Prohibited Activities

You expressly agree NOT to:

  • Use the website for any unlawful purposes
  • Attempt unauthorized access to any systems or data
  • Interfere with website functionality or security
  • Copy, distribute, or modify website content without permission
  • Use automated tools to scrape or harvest data
  • Submit false information or impersonate others
  • Engage in any activity that could harm our reputation or business

4.3 Account Responsibilities

  • Maintain accurate and current account information
  • Protect your login credentials and account security
  • Notify us immediately of any unauthorized account access
  • Accept responsibility for all activities under your account

5. Products and Services

5.1 Product Categories

Kruncho specializes in:

  • Premium dry fruits (dates, figs, apricots, etc.)
  • Nuts (almonds, cashews, walnuts, pistachios, etc.)
  • Seeds (pumpkin, sunflower, flax, chia, etc.)
  • Trail mixes and healthy snack combinations
  • Gift hampers and bulk orders

5.2 Quality Standards

  • All products meet food safety and quality standards
  • Products are sourced from trusted suppliers and undergo quality checks
  • We follow proper storage, packaging, and handling procedures
  • Nutritional information and allergen details are provided where applicable

5.3 Product Information

  • Descriptions, images, and specifications are provided for reference
  • We strive for accuracy but cannot guarantee error-free information
  • Product availability is subject to seasonal and supply variations
  • Prices are subject to change without prior notice

6.1 Order Placement

  • Orders can be placed through our website or customer service
  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation will be provided via email or SMS

6.2 Payment Methods and Terms

  • Multiple payment options: Credit/Debit cards, Net Banking, UPI, Wallets
  • Cash on Delivery (COD) available for eligible locations
  • Full payment required at time of ordering unless otherwise arranged
  • All prices include applicable taxes unless specified otherwise

6.3 Order Modifications and Cancellations

  • Orders can be modified or cancelled within 24 hours of placement
  • Once processing begins, modifications may not be possible
  • Cancellation terms may vary based on order status and product type

7. Shipping, Delivery, and Risk Transfer

7.1 Delivery Coverage

  • Pan-India delivery through trusted logistics partners
  • Delivery charges based on location, weight, and order value
  • Free shipping promotions available for qualifying orders
  • Express delivery options in select metropolitan areas

7.2 Delivery Timeframes

  • Standard delivery: 3–7 business days from dispatch
  • Remote locations may require additional delivery time
  • Delivery schedules may be affected during peak seasons, festivals, or unforeseen circumstances
  • Tracking information provided for all shipments

7.3 Delivery Terms and Risk Transfer

  • Signature confirmation may be required upon delivery
  • Risk of loss transfers to customer upon successful delivery
  • Delivery attempts will be made as per logistics partner policies
  • Uncollected packages may be returned to sender after specified period

8. Returns, Refunds, and Customer Support

8.1 Product Inspection and Support

  • Customer Responsibility: You shall check the products once you receive them
  • Support Contact: For any queries or discrepancies related to products, contact us on +91 78757 55755 or email support@kruncho.com

8.2 Return Eligibility for Wrong, Damaged, or Defective Products

If the product you received is wrong, damaged, or defective at the time of delivery, you may return it under the following mandatory conditions:

Required Documentation:

  • Visual Evidence: Video or photo of the product clearly showing the issue
  • Purchase Proof: Original invoice of the product

8.3 Return Process and Timeline

  • Contact customer service within 7 days of delivery
  • Provide order details, visual evidence, and reason for return
  • Return authorization will be provided if conditions are met
  • Products must be returned in original packaging where applicable

8.4 Refund Processing

  • Approved refunds processed within 7–10 business days
  • Refunds credited to original payment method
  • Shipping charges non-refundable except for company errors
  • Processing fees may apply for certain payment methods

8.5 Non-Returnable Items

  • Products consumed or opened (unless defective/wrong)
  • Items damaged due to misuse or improper storage
  • Products beyond the 7-day return window
  • Custom or personalized orders

9. Food Safety and Health Information

9.1 Allergen Information and Warnings

  • Products may contain nuts, seeds, and other allergens
  • Cross-contamination possible during processing and packaging
  • Detailed allergen information provided on product labels
  • Customers with severe allergies should exercise caution

9.2 Storage and Shelf Life

  • Proper storage instructions provided on product packaging
  • Consume products before expiry dates for optimal quality and safety
  • Store in cool, dry places away from direct sunlight
  • Improper storage may affect product quality and safety

9.3 Health Claims and Nutritional Information

  • Health benefits mentioned are for informational purposes only
  • Nutritional values are approximate and may vary
  • Products are not intended to diagnose, treat, cure, or prevent diseases
  • Consult healthcare professionals for specific dietary needs

10. Intellectual Property Rights

10.1 Ownership and Protection

  • "Kruncho" trademark and all associated branding belong to NV International
  • Website content, images, and design are protected by copyright
  • Product descriptions, photography, and marketing materials are proprietary
  • Unauthorized use of intellectual property is strictly prohibited

10.2 User-Generated Content License

  • Customer reviews, photos, and feedback become our property upon submission
  • By submitting content, you grant us perpetual, royalty-free usage rights
  • We may use customer content for marketing and promotional purposes
  • You represent that submitted content is original and non-infringing

11. Privacy and Data Protection

11.1 Personal Information Handling

  • Personal data collected and processed according to our Privacy Policy
  • Information used for order processing, delivery, and customer service
  • Data security measures implemented to protect customer information
  • Third-party data sharing limited to service providers and legal requirements

11.2 Communication and Marketing

  • Order-related communications sent via email and SMS
  • Marketing communications require explicit consent
  • Opt-out options available for promotional materials
  • Customer data not sold or shared for unauthorized marketing

12. Limitation of Liability and Disclaimers

12.1 Service Disclaimers

  • Services provided “as-is” without warranties of any kind
  • No guarantee of uninterrupted service availability
  • Product information accuracy not warranted but efforts made to ensure correctness
  • Third-party service provider performance not guaranteed

12.2 Liability Limitations

  • Company liability limited to the purchase price of specific products
  • No liability for indirect, consequential, or punitive damages
  • Force majeure events exclude company from liability
  • Customer assumption of risk for product usage and consumption

12.3 Indemnification by Customer

  • Customers agree to indemnify NV International against claims arising from:

13. Force Majeure

13.1 Excused Performance
Company performance excused during force majeure events including:

  • Natural disasters, pandemics, government actions
  • Transportation strikes, supply chain disruptions
  • Technical failures, cyber attacks, infrastructure issues
  • War, terrorism, civil unrest, regulatory changes

13.2 Notification and Mitigation

  • Reasonable efforts to notify customers of force majeure events
  • Alternative arrangements made where possible
  • Service restoration prioritized once events conclude

14. Dispute Resolution and Governing Law

14.1 Governing Law

  • Agreement governed by laws of India
  • Indian courts have exclusive jurisdiction
  • Venue for legal proceedings determined by company’s registered office location

14.2 Dispute Resolution Process

  • Direct Communication: Contact customer service first (+91 78757 55755)
  • Escalation: Unresolved issues escalated to management
  • Mediation: Good faith mediation attempts encouraged
  • Arbitration: Binding arbitration under Indian Arbitration Act
  • Legal Action: Court proceedings as final resort

14.3 Class Action Waiver

  • Individual dispute resolution required
  • Class action lawsuits not permitted
  • Collective arbitration proceedings prohibited

15. Modification and Termination
15.1 Terms Modification Rights

  • Company reserves right to modify terms at any time
  • Material changes communicated via email or website notification
  • Continued service use constitutes acceptance of modified terms
  • Customers may terminate relationship if disagreeing with changes

15.2 Service Termination

  • Company may terminate customer relationships for terms violations
  • Customers may terminate by ceasing to use services
  • Outstanding obligations survive termination
  • Data retention according to legal requirements and Privacy Policy

16. Miscellaneous Provisions
16.1 Entire Agreement

  • These terms constitute complete agreement between parties
  • Supersedes all previous agreements and understandings
  • Modifications require written agreement from company

16.2 Severability and Waiver

  • Invalid provisions severed without affecting remaining terms
  • Company waiver of any provision requires written confirmation
  • No waiver of future enforcement rights implied

16.3 Assignment Rights

  • Company may assign rights and obligations to third parties
  • Customer rights and obligations non-transferable without consent
  • Assignment notification provided where required by law

16.4 Language and Interpretation

  • English version controls in case of translation discrepancies
  • Headings provided for convenience only
  • Business days exclude Sundays and Indian public holidays

17. Contact Information and Support
17.1 Customer Service
Phone: +91 78757 65755
Email: support@kruncho.com
Website: www.kruncho.com
Business Hours: [Insert Operating Hours]

17.2 Legal Notices
All legal notices should be sent to the above customer service contacts or registered office address of NV International.

18. Acknowledgment and Acceptance
By using our website, purchasing our products, or engaging our services, you acknowledge that you have:

  • Read and understood these complete Terms and Conditions
  • Agreed to be legally bound by all provisions herein
  • Confirmed your capacity to enter into this binding agreement
  • Accepted the risks and responsibilities outlined in this document

IMPORTANT: These Terms and Conditions form a legally binding contract. Please read carefully before using our services.