Privacy Policy

Company: NV International
Brand: Kruncho
Website: www.kruncho.com
Support: +91 78757 55755
Email: support@kruncho.com

1. Introduction

NV International, operating under the brand name "Kruncho," is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.kruncho.com) or purchase our premium dry fruits, nuts, and seeds.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you use our platform, we may collect:

  • Name and contact details (phone number, email address)
  • Shipping and billing addresses
  • Payment information (processed securely through payment gateways)
  • Date of birth (if provided for offers or age verification)
  • Order history and purchase preferences

 

2.2 Non-Personal Information

We automatically collect:

  • Device information (IP address, browser type, operating system)
  • Website usage data (pages visited, time spent, clicks)
  • Location information (city/state for delivery purposes)
  • Cookies and tracking technologies data

2.3 Information You Provide

  • Product reviews and ratings
  • Customer service interactions (calls, emails, chats)
  • Survey responses and feedback
  • Social media interactions with our brand

3. How We Use Your Information

3.1 Service Provision

  • Process and fulfill your orders
  • Arrange delivery and shipping
  • Provide customer support
  • Send order confirmations and updates

3.2 Communication

  • Respond to your inquiries and requests
  • Send important service-related notifications
  • Provide customer support and assistance
  • Send transactional communications (invoices, receipts)

3.3 Marketing (With Consent)

  • Send promotional offers and product recommendations
  • Share information about new products and sales
  • Personalize your shopping experience
  • Send newsletters and marketing communications

3.4 Business Operations

  • Improve our website and services
  • Analyze customer preferences and trends
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

  • Consent for marketing communications and cookies
  • Contract performance for order processing and delivery
  • Legitimate interests for business operations and improvements
  • Legal compliance for tax, accounting, and regulatory requirements

5. Information Sharing and Disclosure

5.1 Service Providers

We share information with trusted third parties who help us operate our business:

  • Payment processors (for secure payment processing)
  • Shipping and logistics partners (for order delivery)
  • Technology providers (for website hosting and maintenance)
  • Customer service platforms (for support services)

5.2 Legal Requirements

We may disclose information when required by:

  • Court orders or legal processes
  • Government authorities or regulatory bodies
  • Law enforcement agencies
  • Protection of our legal rights and interests

5.3 Business Transfers

In case of merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

5.4 What We DON’T Do

  • Never sell your personal information to third parties
  • Never share information for unauthorized marketing
  • Never disclose sensitive information without legal requirement

6. Data Security

6.1 Security Measures

  • SSL encryption for all data transmission
  • Secure payment gateways for financial transactions
  • Regular security audits and updates
  • Access controls limiting employee access to personal data
  • Data backup and disaster recovery procedures

6.2 Payment Security

  • We do not store complete credit/debit card information
  • Payment data is processed by PCI-DSS compliant payment providers
  • All financial transactions are encrypted and secure

7. Cookies and Tracking Technologies

7.1 Types of Cookies

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Marketing cookies for personalized advertising (with consent)
  • Preference cookies to remember your settings

7.2 Cookie Management

  • You can manage cookie preferences in your browser settings
  • Disable cookies (may affect website functionality)
  • Clear cookies anytime from your browser
  • Opt-out of tracking through browser settings

8. Your Rights and Choices

8.1 Access and Control

  • View your personal information
  • Update or correct your details
  • Delete your account and data
  • Download your data (data portability)

8.2 Communication Preferences

  • Unsubscribe from marketing emails
  • Opt-out of SMS notifications
  • Update communication preferences
  • Choose frequency of promotional communications

8.3 How to Exercise Your Rights

Contact us at:

  • Email: support@kruncho.com
  • Phone: +91 78757 55755
  • Website: Account settings section

9. Data Retention

9.1 Retention Periods

  • Account information: Until account deletion requested
  • Order history: 7 years for accounting and tax purposes
  • Marketing data: Until you opt-out or withdraw consent
  • Customer service records: 3 years for quality assurance

9.2 Data Deletion

  • We will delete your data upon valid request
  • Legal obligations may require retention of certain information
  • Anonymized data may be retained for analytics

10. Children’s Privacy

  • Our services are not intended for children under 13
  • We do not knowingly collect information from children under 13
  • If we learn of data collection from children, we will delete it immediately
  • Parents can contact us to request deletion of their child’s information

11. International Data Transfers

  • Your data is primarily processed within India
  • If transferred internationally, we ensure adequate protection
  • Standard contractual clauses used for international transfers
  • Data localization compliance as per Indian regulations

12. Updates to Privacy Policy

12.1 Policy Changes

  • We may update this policy to reflect changes in practices or laws
  • Material changes will be notified via email or website notice
  • Continued use after changes indicates acceptance
  • Previous versions available upon request

12.2 Notification Methods

  • Email notification to registered users
  • Website banner highlighting changes
  • Updated date shown at top of policy

13. Compliance

This privacy policy complies with:

  • Information Technology Act, 2000 (India)
  • Information Technology Rules, 2011 (India)
  • Personal Data Protection Bill (India) – when enacted
  • Industry best practices for data protection

14. Contact Us

14.1 Privacy Questions

For any privacy-related questions, concerns, or requests:

Customer Support:

  • Phone: +91 78757 55755
  • Email: support@kruncho.com
  • Website: www.kruncho.com
  • Business Hours: Monday to Saturday